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I have 2 disks in my PC, an SSD with my linux system on it and a HDD with windows and some other stuff. Now I keep getting the following error, which appeared overnight without changing the system, when I'm trying to mount my HDD, after authentication.

authentication screen of the HDD when trying to mount it

[authentication screen of the HDD when trying to mount it]

An error occurred while accessing 'Basic data partition', the system responded: An unspecified error has occurred: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken

Output of /proc/partitions before trying to mount it:

259        0  976762584 nvme0n1
 259        1     524288 nvme0n1p1
 259        2  958271734 nvme0n1p2
 259        3   17961962 nvme0n1p3
  11        0    1048575 sr0
   7        1          4 loop1
   7        0      66776 loop0
   7        2      93316 loop2
   7        3      56828 loop3
   7        4      93256 loop4
   7        5      56820 loop5
   7        7      33220 loop7
   7        6     168712 loop6
   7        8      44308 loop8
   8        0  976762584 sda
   8        1     102400 sda1
   8        2     131072 sda2
   8        3  975613223 sda3
   8        4     912384 sda4

Output of cat /etc/fstab

# /etc/fstab: static file system information.
#
# Use 'blkid' to print the universally unique identifier for a device; this may
# be used with UUID= as a more robust way to name devices that works even if
# disks are added and removed. See fstab(5).
#
# <file system>             <mount point>  <type>  <options>  <dump>  <pass>
UUID=DB6E-0849                            /boot/efi      vfat    umask=0077 0 2
UUID=7b598707-9f6b-42f3-846e-71fd01752e84 /              ext4    defaults,noatime 0 1
UUID=315943cb-caa9-488a-a3e9-308e6218486f swap           swap    defaults,noatime 0 0

Output of sudo fdisk -l /dev/sda

fdisk: cannot open /dev/sda: Input/output error

Output of sudo fdisk -l:

Disk /dev/nvme0n1: 931.51 GiB, 1000204886016 bytes, 1953525168 sectors
Disk model: WDS100T3X0C-00SJG0                      
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: gpt
Disk identifier: 29B5454C-DA51-8545-8062-20EC370C77CF

Device              Start        End    Sectors   Size Type
/dev/nvme0n1p1       4096    1052671    1048576   512M EFI System
/dev/nvme0n1p2    1052672 1917596140 1916543469 913.9G Linux filesystem
/dev/nvme0n1p3 1917596141 1953520064   35923924  17.1G Linux swap


Disk /dev/loop1: 4 KiB, 4096 bytes, 8 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/loop0: 65.21 MiB, 68378624 bytes, 133552 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/loop2: 91.13 MiB, 95555584 bytes, 186632 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/loop3: 55.5 MiB, 58191872 bytes, 113656 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/loop4: 91.07 MiB, 95494144 bytes, 186512 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/loop5: 55.49 MiB, 58183680 bytes, 113640 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/loop7: 32.44 MiB, 34017280 bytes, 66440 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/loop6: 164.76 MiB, 172761088 bytes, 337424 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/loop8: 43.27 MiB, 45371392 bytes, 88616 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/sda: 931.51 GiB, 1000204886016 bytes, 1953525168 sectors
Disk model: ST31000524AS    
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: gpt
Disk identifier: 899D4B03-4C45-4868-A3ED-04525A4A516C

Device          Start        End    Sectors   Size Type
/dev/sda1        2048     206847     204800   100M EFI System
/dev/sda2      206848     468991     262144   128M Microsoft reserved
/dev/sda3      468992 1951695437 1951226446 930.4G Microsoft basic data
/dev/sda4  1951696896 1953521663    1824768   891M Windows recovery environment

Output sudo smartctl -a /dev/sda

A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

With -T permissive:
Short INQUIRY response, skip product id

=== START OF READ SMART DATA SECTION ===
SMART Health Status: OK
Current Drive Temperature:     0 C
Drive Trip Temperature:        0 C

Read defect list: asked for grown list but didn't get it
Error Counter logging not supported

Device does not support Self Test logging

Output of sudo dmesg -t --level=alert,crit,err,warn:

Expanded resource Reserved due to conflict with PCI Bus 0000:00
ata2: softreset failed (device not ready)
ata2: softreset failed (device not ready)
ata2: link is slow to respond, please be patient (ready=0)
ata2: softreset failed (device not ready)
ata2: limiting SATA link speed to 3.0 Gbps
ata2: softreset failed (device not ready)
ata2: reset failed, giving up
vboxdrv: loading out-of-tree module taints kernel.
VBoxNetAdp: Successfully started.
VBoxNetFlt: Successfully started.
acpi PNP0C14:02: duplicate WMI GUID 05901221-D566-11D1-B2F0-00A0C9062910 (first instance was on PNP0C14:01)
r8168  Copyright (C) 2021 Realtek NIC software team <[email protected]> 
 This program comes with ABSOLUTELY NO WARRANTY; for details, please see <http://www.gnu.org/licenses/>. 
 This is free software, and you are welcome to redistribute it under certain conditions; see <http://www.gnu.org/licenses/>. 
[drm] dce110_link_encoder_construct: Failed to get encoder_cap_info from VBIOS with error code 4!
[drm] dce110_link_encoder_construct: Failed to get encoder_cap_info from VBIOS with error code 4!
hid-generic 0003:1532:0531.0008: No inputs registered, leaving
thermal thermal_zone0: failed to read out thermal zone (-61)
amdgpu: SRAT table not found
ACPI: \: failed to evaluate _DSM (0x1001)
ACPI: \: failed to evaluate _DSM (0x1001)
ACPI: \: failed to evaluate _DSM (0x1001)
ACPI: \: failed to evaluate _DSM (0x1001)
ACPI: \: failed to evaluate _DSM (0x1001)
ACPI: \: failed to evaluate _DSM (0x1001)
ACPI: \: failed to evaluate _DSM (0x1001)
ACPI: \: failed to evaluate _DSM (0x1001)
usb 1-5: Warning! Unlikely big volume range (=4096), cval->res is probably wrong.
usb 1-5: [11] FU [Sidetone Playback Volume] ch = 1, val = 0/4096/1
ata2: link is slow to respond, please be patient (ready=0)
kauditd_printk_skb: 51 callbacks suppressed
ata2: softreset failed (device not ready)
ata2: softreset failed (device not ready)
kauditd_printk_skb: 13 callbacks suppressed
ata2: softreset failed (device not ready)
ata2: softreset failed (device not ready)
ata2: link is slow to respond, please be patient (ready=0)
ata2: softreset failed (device not ready)
ata2: limiting SATA link speed to 3.0 Gbps
ata2: softreset failed (device not ready)
ata2: reset failed, giving up
ata2.00: disabled
program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
ntfs3: Unknown parameter 'windows_names'
blk_update_request: I/O error, dev sda, sector 468992 op 0x0:(READ) flags 0x80700 phys_seg 4 prio class 0
blk_update_request: I/O error, dev sda, sector 468992 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
Buffer I/O error on dev sda3, logical block 0, async page read
blk_update_request: I/O error, dev sda, sector 468994 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
Buffer I/O error on dev sda3, logical block 1, async page read
blk_update_request: I/O error, dev sda, sector 468996 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
Buffer I/O error on dev sda3, logical block 2, async page read
blk_update_request: I/O error, dev sda, sector 468998 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
Buffer I/O error on dev sda3, logical block 3, async page read
blk_update_request: I/O error, dev sda, sector 0 op 0x1:(WRITE) flags 0x800 phys_seg 0 prio class 0
blk_update_request: I/O error, dev sda, sector 1951695232 op 0x0:(READ) flags 0x80700 phys_seg 1 prio class 0
blk_update_request: I/O error, dev sda, sector 1951695232 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
Buffer I/O error on dev sda3, logical block 975613120, async page read
blk_update_request: I/O error, dev sda, sector 1951695234 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
Buffer I/O error on dev sda3, logical block 975613121, async page read
blk_update_request: I/O error, dev sda, sector 1951695236 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
Buffer I/O error on dev sda3, logical block 975613122, async page read
Buffer I/O error on dev sda3, logical block 975613123, async page read

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  • 1
    Please edit your question and add the output of sudo dmesg -t --level=alert,crit,err,warn and sudo smartctl -a /dev/sda Dec 22, 2021 at 0:57
  • i added it at the end
    – Marcel
    Dec 22, 2021 at 3:34
  • Your drive is dead. Dec 22, 2021 at 13:25
  • thanks for the help
    – Marcel
    Dec 22, 2021 at 18:51

2 Answers 2

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Your drive is most likely dead:

ata2: softreset failed (device not ready)
ata2: softreset failed (device not ready)
ata2: link is slow to respond, please be patient (ready=0)
ata2: softreset failed (device not ready)
ata2: limiting SATA link speed to 3.0 Gbps
ata2: softreset failed (device not ready)
ata2: reset failed, giving up

blk_update_request: I/O error, dev sda, sector 468992 op 0x0:(READ) flags 0x80700 phys_seg 4 prio class 0
blk_update_request: I/O error, dev sda, sector 468992 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
Buffer I/O error on dev sda3, logical block 0, async page read

and smartctl not being able to run.

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Looks like your hard drive is dead.

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