I'm trying to set up two new accounts in a Redhat 6.10 environment. The first account that I created works fine no issues. I used the same steps and the second account is unable to login via ssh with putty.
Error Message: Access denied Using keyboard-interactive authentication.
What I have tried: Make both of the users have the same password, both are in the same group and that group is in the sshd_config file. The only difference between the accounts are the name which are both 4 characters long. Any ideas on what I am missing? I have also reset both account passwords just in case I missed something. I'm assuming somewhere a permission issue is causing this but not sure where to start looking.
Errors message from /var/log/secure file:
error: PAM: Authentication failure for from
pam_unix(sshd:auth): conversation failed
pam_unix(sshd:auth): auth could not identify password for [user]
error: ssh_msg_send: write