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I've read another questions related to my issue, but nothing seems to fix mine. So I have an USB ext hard drive (2TB Transcend) that I'm trying to plug it in. It works before like I can use the hard drive. The problem starts yesterday where the device cannot mounted but the notification (from udiskie) tells that the device is appeared. I don't know what happens, like 2 days ago I can use it well, but yesterday it just can't. I'm using Arch Linux.

$ uname -r
5.0.13-arch1-1-ARCH
$ pacman -Q linux
5.0.13.arch1-1

The device is not listed on fdisk and lsblk

$ lsblk
NAME   MAJ:MIN RM   SIZE RO TYPE MOUNTPOINT
sda      8:0    0 465.8G  0 disk 
├─sda1   8:1    0  74.3G  0 part /
├─sda2   8:2    0   200M  0 part /boot
├─sda5   8:5    0   7.5G  0 part [SWAP]
└─sda6   8:6    0 383.8G  0 part /home
sr0     11:0    1  1024M  0 rom  
# fdisk -l
Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
Disk model: ST500DM002-1BD14
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: gpt
Disk identifier: 81A45AD8-92E8-44C0-8032-EF3D351997DF

Device         Start       End   Sectors   Size Type
/dev/sda1     411648 156252159 155840512  74.3G Linux filesystem
/dev/sda2       2048    411647    409600   200M Linux filesystem
/dev/sda5  156252160 171874303  15622144   7.5G Linux swap
/dev/sda6  171876352 976771071 804894720 383.8G Linux filesystem

Partition table entries are not in disk order.

That is my system hard drive. But the ext hard drive is detected on lsusb

$ lsusb
Bus 002 Device 003: ID 04f2:1053 Chicony Electronics Co., Ltd 
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 005: ID 8564:7000 Transcend Information, Inc.               // This one!
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

And the dmesg tells that it was trying to read the drive but timed out.

$ dmesg | tail -n 20
[ 1832.986654] usb 1-1.2: USB disconnect, device number 4        // This part I was unplugged the drive and replugged it in
[ 1833.084639] usb 1-1.2: new high-speed USB device number 5 using ehci-pci
[ 1833.240367] usb 1-1.2: New USB device found, idVendor=8564, idProduct=7000, bcdDevice=80.00
[ 1833.240371] usb 1-1.2: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[ 1833.240373] usb 1-1.2: Product: StoreJet Transcend
[ 1833.240375] usb 1-1.2: Manufacturer: StoreJet Transcend
[ 1833.240376] usb 1-1.2: SerialNumber: ÿÿÿÿtSroJeteT arsnec
[ 1833.240878] usb-storage 1-1.2:1.0: USB Mass Storage device detected
[ 1833.241118] scsi host4: usb-storage 1-1.2:1.0
[ 1834.259269] scsi 4:0:0:0: Direct-Access     StoreJet Transcend        0    PQ: 0 ANSI: 6
[ 1834.260301] sd 4:0:0:0: [sdb] Very big device. Trying to use READ CAPACITY(16).
[ 1834.260795] sd 4:0:0:0: [sdb] Unsupported sector size 14712.
[ 1834.260802] sd 4:0:0:0: [sdb] 0 512-byte logical blocks: (0 B/0 B)
[ 1834.260806] sd 4:0:0:0: [sdb] 14712-byte physical blocks
[ 1834.261883] sd 4:0:0:0: [sdb] Write Protect is off
[ 1834.261888] sd 4:0:0:0: [sdb] Mode Sense: 43 00 00 00
[ 1834.262881] sd 4:0:0:0: [sdb] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[ 1834.264261] sd 4:0:0:0: [sdb] Unsupported sector size 14712.
[ 1834.266260] sd 4:0:0:0: [sdb] Attached SCSI disk
[ 1864.287693] sd 4:0:0:0: timing out command, waited 30s

It says Very big device. Trying to use READ CAPACITY(16). and Unsupported sector size 14712.. What's that mean? How can I at least backup the data in it?

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It needs to be partitioned to be usable. Your disk would be viewable with(as root):

fdisk -l /dev/sdb

...if dmesg didn't indicate there might be something wrong with it. But if you do get meaningful output from that command, you should be able to partition it and format it.

  • the comand returns: fdisk: cannot open /dev/sdb: No such file directory. Edit: I've been using this hdd for 3 months, I got my data there, and this issue just happened yesterday. – Gregorio May 11 at 4:12
  • Ugh, it sounds like you might have a failed disk. – bahua May 11 at 4:42
  • any suggestions on how can I back up the data? – Gregorio May 11 at 5:47
  • That's what backups are for: saving the data so things like hardware failure don't cause data loss. If the disk is failed, then the word now is, "recovery." You first need to make sure it really is failed, and if it is, you can pay a data recovery company a lot of money to disassemble the platters and reconstitute the working parts of the disk to attempt to copy the data off it. – bahua May 11 at 6:47

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