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We use Debian 9 with the Xfce desktop at work. One user uses both xfce4-terminal and konsole. For some reason he cannot copy text from Konsole using neither mouse selection and middle click nor the clipboard via CtrlShiftC. Pasting into Konsole works fine, though.

I have tried this on a similarly configured machine using my user profile, and I do not exhibit this problem. Where can I diagnose this problem?

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Primary buffer is not the same as clipboard buffer.

You can use autocutsel to synchronize these buffers:

autocutsel -cutbuffer 0 -f -s PRIMARY
autocutsel -f -s CLIPBOARD

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