I just started getting this error on Arch Linux. hp-setup has been working well until now. I don't understand the error message.


HP Linux Imaging and Printing System (ver. 3.17.11)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Traceback (most recent call last):
  File "/usr/bin/hp-setup", line 313, in <module>
    ui = import_module(ui_package + ".setupdialog")
  File "/usr/lib/python3.6/importlib/__init__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "<frozen importlib._bootstrap>", line 994, in _gcd_import
  File "<frozen importlib._bootstrap>", line 971, in _find_and_load
  File "<frozen importlib._bootstrap>", line 955, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 665, in _load_unlocked
  File "<frozen importlib._bootstrap_external>", line 678, in exec_module
  File "<frozen importlib._bootstrap>", line 219, in _call_with_frames_removed
  File "/usr/share/hplip/ui5/setupdialog.py", line 31, in <module>
    from base import device, utils, models, pkit
  File "/usr/share/hplip/base/pkit.py", line 38, in <module>
    from gi import _gobject as gobject
ImportError: cannot import name '_gobject'

After seeing this error, I have reinstalled hplip (which is the package that owns the hp-setup file).

pacman -Qo /usr/share/hplip/setup.py                                                                       
/usr/share/hplip/setup.py is owned by hplip 3.17.11-1

That did not resolve the issue.

The error happens with no command line option (which defaults to GUI mode) or with the --gui option. However, with the --interactive option (which is a text-only mode), I do not get the error.

Another Arch computer with an identical setup (as far as installed packages and settings) does not have the error (even with GUI mode).

Update 1:

$ pacman -Qi hplip

Name            : hplip
Version         : 3.17.11-1
Description     : Drivers for HP DeskJet, OfficeJet, Photosmart, Business Inkjet and some LaserJet
Architecture    : x86_64
URL             : http://hplipopensource.com
Licenses        : GPL
Groups          : None
Provides        : None
Depends On      : python-dbus  ghostscript  net-snmp  foomatic-db-engine
Optional Deps   : cups: for printing support [installed]
                  sane: for scanner support [installed]
                  xsane: sane scanner frontend [installed]
                  python-pillow: for commandline scanning support
                  python-reportlab: for pdf output in hp-scan
                  rpcbind: for network support [installed]
                  python-pyqt5: for running GUI and hp-toolbox [installed]
                  python-gobject: for running hp-toolbox [installed]
                  libusb: for advanced usb support [installed]
                  wget: for network support [installed]
Required By     : None
Optional For    : None
Conflicts With  : None
Replaces        : None
Installed Size  : 24.55 MiB
Packager        : Andreas Radke
Build Date      : Mon 04 Dec 2017 03:46:16 PM EST
Install Date    : Sun 17 Dec 2017 11:11:35 AM EST
Install Reason  : Explicitly installed
Install Script  : No
Validated By    : Signature

1 Answer 1


The solution was simple:

pacman -S --needed python-gobject

and indeed it needed to be installed.

The report from pacman -Qi hplip which indicated:

python-gobject: for running hp-toolbox [installed]

was misleading. When I ran pacman -Qi python-gobject I found it was not actually installed. Installing it solved the issue.

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