I've just bought a Seagate 2Tb "expansion portable drive", model STEA2000400, with USB 3 connection, formatted as ntfs. The documentation says "System requirements: Windows 7 or 8" but I assume it should work with Linux (I really like the neat design of the drive).
My system is Live Knoppix 7.0.2 installed on hard drive, with kernel 3.3.7.
So far, the Seagate drive has only worked once, when I first plugged it in* (usb 3 slot). (*After boot). It automounted, and its files were displayed in the pcmanfm file manager. By automount, I mean when the small window appears and says something like "Do you want to open this device in file manager".
But since then, each time I plug it in, it doesn't work (it works OK in Windows 7). When I plug it in, sometimes it gets mounted by the system (even if the automount dialogue doesn't appear), and sometimes it doesn't get mounted.
When it's not mounted, the dmesg command says
[ 9134.211695] sd 8:0:0:0: sense urb submission failure
and the message repeats continuously (with different "[...]" nos.) and repeats across subsequent dmesgs and across logging out and in.
When I plug the drive in BEFORE booting, the system mounts the drive, and dmesg gives the following message continuously (it gave the same continuous message when I repeated the dmesg command):
[ 105.827668] sd 8:0:0:0: rejecting I/O to offline device
My humble questions are:
Could you tell me why the drive isn't working in Linux, and what I need to do to get it working? I really like the neat design of the drive and would very much like to keep it and get it working.
Should I look for another usb hdd that specifically says it works with Linux?
Knoppix is a slightly customised version of Debian.
When the drive worked that first time, and its files were displayed in pcmanfm, the mount command showed
/dev/sdb1 on /media/sdb1 type fuseblk (rw,nosuid,nodev,relatime,user_id= 1000,group_id=0,allow_other,blksize=4096)
AND dmesg showed
[ 3104.772532] usb 4-2: new SuperSpeed USB device number 2 using xhci_hcd [ 3104.789326] usb 4-2: New USB device found, idVendor=0bc2, idProduct=231a [ 3104.789336] usb 4-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3 [ 3104.789342] usb 4-2: Product: Expansion [ 3104.789347] usb 4-2: Manufacturer: Seagate [ 3104.789351] usb 4-2: SerialNumber: NA8PEPNV [ 3104.791381] scsi8 : uas [ 3104.793020] scsi 8:0:0:0: Direct-Access Seagate Expansion 0708 PQ: 0 ANSI: 6 [ 3104.793363] sd 8:0:0:0: Attached scsi generic sg2 type 0
Also when the drive worked that first time, and its files were displayed in pcmnfm; about 15 minutes later, when I reselected the drive in pcmanfm, no files were displayed, and pcmanfm said
"The specified directory is not valid".
I then opened the nautilus file manager, and when I selected the drive, nautilus said
"Could not display /media/sdb1. Error: Error when getting information for file /media/sdb1: Input/output error. Please select another viewer and try again."
On the occasion when I plugged the drive in BEFORE booting, and the system mounted it, I can't remember if the automount dialogue appeared or not.