I recently did a fresh reinstall of Ubuntu 16.04 on my laptop. It has an ntfs partition with all my documents and stuff that I might want to use on Windows as well. When I did the reinstall I forgot to backup the fstab entry that automatically mounted the ntfs partition.

In /etc/fstab I set the uid and guid. I checked this and it seems to work correctly. But when I start firefox (which uses the profile from the ntfs partition) it complains that it can't reach the profile.

Your Firefox profile cannot be loaded. It may be missing or inaccessible.

If I don't use fstab and mount the partition by hand using the gui file explorer, everything works fine.

I know it's possible to mount so that firefox can recognize it because that's what I previously did, but I'm now stuck.

The fstab entry looks like this:

UUID=13FBF8751719184A /media/user/files ntfs defaults,rw,exec,user,uid=1000,gid=1000,umask=000,nofail 0 2

When I check it using:

ls -la /media/user

It shows me the following:

drwxrwxrwx  1 user user 28672 mrt 21 12:43 files

The specific setting it's trying to load are in /media/user/files/sharedSettings/firefox. This directory has the same permissions:

drwxrwxrwx 1 user user 24576 mrt 21 14:02 firefox

mount returns the following:

/dev/sda7 on /media/user/files type fuseblk (rw,nosuid,nodev,noexec,relatime,user_id=0,group_id=0,default_permissions,allow_other,blksize=4096,user)

A normal user can read and write normally to the partition, but for some reason firefox still complains about the profile not being accessible. Does anyone have an idea?

EDIT: I noticed that mount returns user_id=0 and group_id=0 while I clearly set those to 1000. Could this possibly the problem? This is what mount returns after manually mounting the partition:

/dev/sda7 on /media/user/Files type fuseblk (rw,nosuid,nodev,relatime,user_id=0,group_id=0,default_permissions,allow_other,blksize=4096,uhelper=udisks2)

Could it have to do with the uhelper=udisks2 thing? How would I add this into the fstab? The manual page doesn't notice this option.

  • 1
    What error are you getting exactly? Where is the profile stored? What permissions does it have? Please edit your question and clarify.
    – terdon
    Mar 21, 2017 at 12:57
  • 1
    Shouldn't that be gid=1000 rather than guid=1000? Mar 21, 2017 at 13:07
  • Ah, yes. I'll change that.
    – Jonathan
    Mar 21, 2017 at 13:11
  • So what does mount show if you mount using the gui?
    – sourcejedi
    Mar 21, 2017 at 13:19
  • We need to see the permissions of the profile directory under /media/user/files/sharedSettings/firefox. Also, how are you pointing firefox to that, non-standard, location?
    – terdon
    Mar 21, 2017 at 13:26

1 Answer 1


/dev/sda7 on /media/user/files

/dev/sda7 on /media/user/Files

files and Files are two different paths. Because the directory /media/user is in a native *nix filesystem. Filenames here are not interpreted e.g. as case-insensitive. They are simply strings of octets which do not contain NUL (0) or ASCII /.

  • -_- I'm such an idiot...
    – Jonathan
    Mar 26, 2017 at 19:12

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