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Im trying to reset a user password locally using the root account. The user is adam. Everything looks ok when I type in passwd adam using the root account. It prompts me to enter new password, enter the new password again.

Afterwards, When I putty in to the server and login in as adam using the new password, I get access denied. How do I resolve this issue?

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  • Can you show us the user's /etc/passwd file entry? – Julie Pelletier Aug 29 '16 at 19:31
  • adam:!:214:1031:Adam:/home/adam:/usr/bin/ksh @JuliePelletier – unixHELP Aug 29 '16 at 19:38
  • Logon & rlogin set to true ? – Jeff Schaller♦ Aug 29 '16 at 23:42
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    Account locked by virtue of unsuccessful login counts? – Jeff Schaller♦ Aug 30 '16 at 0:23
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The right fix for this situation is to reset the unsuccessful login counts for the user, not to disable a security feature.

Run:

chuser unsuccessful_login_count=0 adam

to clear the unsuccessful login counts for adam, and:

chuser account_locked=false adam

if needed (see if the account is locked with: lsuser -a account_locked adam).

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Solved the issue. Add loginretries = 0 to /etc/security/users file

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  • 3
    That's like saying you solved your problem unlocking the front door by removing the lock. – Julie Pelletier Sep 2 '16 at 4:38

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