I have a debian jessie on a Dell Vostro 5870. Everytime I try to connect to my bluetooth speaker, I get this error from /var/syslog:

bluetoothd[1326]: a2dp-sink profile connect failed for C8:84:47:F7:73:1E: Protocol not available

Another error can be seen by dmesg:

[    4.435796] Bluetooth: hci0: read Intel version: 370810011001140d00
[    4.436742] bluetooth hci0: Direct firmware load for intel/ibt-hw-37.8.10-fw- failed with error -2
[    4.436748] Bluetooth: hci0 failed to open Intel firmware file: intel/ibt-hw-37.8.10-fw-

My wifi card is (wich includes bluetooth):

Network controller: Intel Corporation Wireless 7265 (rev 59)

Another import thing is that the bluetooth card searchs and shows the correct device (gnome bluetooth panel) but when I click in "connect" it doesn't work.


1) First of all. We need to install the intel drivers pack:

apt-get update
apt-get install firmware-iwlwifi

2) After this, we need to check if all drivers needed are available, check the driver folder, searching (in this case) for ibt-hw-37.8.10-fw-

$ ls -l /lib/firmware/intel/
total 112
-rw-r--r-- 1 root root 21198 Jun 15  2014 ibt-hw-37.7.10-fw-
-rw-r--r-- 1 root root  3558 Jun 15  2014 ibt-hw-37.7.10-fw-
-rw-r--r-- 1 root root 20989 Jun 15  2014 ibt-hw-37.7.10-fw-
-rw-r--r-- 1 root root    96 Jun 15  2014 ibt-hw-37.7.bseq
-rw-r--r-- 1 root root 10612 Jun 15  2014 ibt-hw-37.8.10-fw-
-rw-r--r-- 1 root root    96 Jun 15  2014 ibt-hw-37.8.bseq

3) If you cannot find the driver, then we will install from another source. In my case, I downloaded the updated driver file from Arch Linux repository wich includes the file that i need


4) After this, we extract the file and put it on /lib/firmware/intel

5) For last, install the Bluetooth module for Pulseaudio, wich is: pulseaudio-module-bluetooth

6) Reboot the machine so the module will be loaded and will be ready to use

  • The link is broken. I found the archive somewhere else but it does not contain the file ibt-hw-37.8.10-fw- – flm Oct 16 '16 at 20:01

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.