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traceroute / mtr from multiple locations, How can we do it ? (Or alternate way)

I have a website, recently due to some network issue, Most of my customers are reporting slow loading time of my website. When I reported this to my DataCenter, they are asking me to send the ping / ...
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I have a route to the network but from the traceroute output it doesn't leave the server

I have an HP-UX box and I'm trying to determine why a host can't be reached. I'm trying to reach the host 10.32.13.146 root@hp-ux:/root # traceroute -I 10.32.13.146 traceroute to 10.32.13.146 ...
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Why tracepath and chrome use different gateway

System: Archlinux latest Softerware: NetworkManager My route table Destination Gateway Genmask Flags Metric Ref Use Iface default 10.3.0.9 0.0.0.0 UG ...