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From time to time Linux and Unix users faced with various network problems. Many of these problems are presented here and at some others troubleshooting forums, but the are very concrete and contains a lot of additional technical information, and sometimes it's rather difficult to understand the main point and the real reason of buggy system behavior.

By asking this question, my intention is to start a community wiki page which allows to generalize our network troubleshooting and debugging experience. I hope the Linux and Unix users could easier recognize and solve("divide and conquer") their network problems using this page.

The parent of this page should be Best practise to diagnose problems. But here we should focus on troubleshooting the network problems from user- and kernel-space.

I suppose, if you:

  1. Share the information about using some great network diagnostic tool with concrete usage examples and examples of network bugs, which they help to catch.
  2. Share the link to the great network tutorial connected with this subject
  3. Tell about a general method or recipe which allows to tackle some class of network problems
  4. Share information about your tool-set for network debugging and troubleshooting

it would perfectly fits for this topic.

I'll begin from sharing the link to varios diagnostic tools and 12-years old simple tutorial. Also archlinux tutorial seem to have actual information about our subject. And for diving into linux networking we definetely need to visit Linux Networking-HOWTO.

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This Q&A has one other thing to consider, 2 machines on the network configured with the same IP address: unix.stackexchange.com/questions/85887/…. –  slm Oct 12 '13 at 1:41

3 Answers 3

I think, general principles of network troubleshooting are:

  1. Find out at what level of TCP/IP stack(or some other stack) occurs the problem.
  2. Understand what is the correct system behavior, and what is deviation from normal system state
  3. Try to express the problem in one sentence or in several words
  4. Using obtained information from buggy system, your own experience and experience of other people(google, various forum, etc.), try to solve the problem until success(or failure)
  5. If you fails, ask other people about help or some advice

As for me, I usually obtains all required information using all needed tools, and try to match this information to my experience. Deciding what level of network stack contains the bug helps to cut off unlikely variants. Using experience of other people helps to solve the problems quickly, but often it leads to situation, that I can solve some problem without its understanding and if this problem occurs again, it's impossible for me to tackle it again without the Internet.

And in general, I don't know how I solve network problems. It seems that there is some magic function in my brain named SolveNetworkProblem(information_about_system_state, my_experience, people_experience), which could sometimes return exactly the right answer, and also could sometimes fails(like here TCP dies on a Linux laptop).

I use usually utils from this set for network debugging:

  • ifconfig (or ip link, ip addr) - for obtaining information about network interfaces
  • ping - for validating, if target host is accessible from my machine. ping is also could be used for basic DNS diagnostics - we could ping host by IP-address or by its hostname and then decide if DNS works at all. And then traceroute or tracepath or mtr to look what's going on on the way to there.
  • dig - diagnose everything DNS
  • dmesg | less or dmesg | tail or dmesg | grep -i error - for understanding what the Linux kernel thinks about some trouble.
  • netstat -antp + | grep smth - my most popular usage of netstat command, which shows information about TCP connections. Often I perform some filtering using grep. See also the new ss command (from iproute2 the new standard suite of Linux networking tools) and lsof as in lsof -ai tcp -c some-cmd.
  • telnet <host> <port> - is very useful for communicating with various TCP-services(e.g. on SMTP, HTTP protocols), also we could check general opportunity to connect to some TCP port.
  • iptables-save (on Linux) - to dump the full iptables tables
  • ethtool - get all the network interface card parameters (status of the link, speed, offload parameters...)
  • socat - the swiss army tool to test all network protocols (UDP, multicast, SCTP...). Especially useful (more so than telnet) with a few -d options.
  • iperf - to test bandwidth availability
  • openssl (s_client, ocsp, x509...) to debug all SSL/TLS/PKI issues.
  • wireshark - the powerful tool for capturing and analyzing network traffic, which allows to analyze and catch many network bugs.
  • iftop - show big users on the network/router.
  • iptstate (on Linux) - current view of the firewall's connection tracking.
  • arp (or the new (Linux) ip neigh) - show the ARP-table status.
  • route or the newer (on Linux) ip route - show the routing table status.
  • strace (or truss, dtrace or tusc depending on the system) - is useful tool which shows what system calls does the problem process, it also shows error codes(errno) when system calls fails. This information often says enough for understanding the system behavior and solving a problem. Alternatively, using breakpoints on some networking functions in gdb can let you find out when they are made and with which arguments.
  • to investigate firewall issues on Linux: iptables -nvL shows how many packets are matched by each rule (iptables -Z to zero the counters). The LOG target inserted in the firewall chains is useful to see which packets reach them and how they have already been transformed when they get there. To get further NFLOG (associated with ulogd) will log the full packet.
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A surprising number of "network problems" boil down to DNS problems of one kind or another. Initial troubleshooting should use ping -n w.x.y.z in order to leave out DNS resolution of a hostname, and just check IP connectivity. After that, use route -n to check the default IP route without DNS resolution.

After verifying IP connectivity, and routing, nslookup, host and dig can yield information. Remember that "locking up" can indicate that DNS timeouts are occuring.

Don't forget to check existence and contents of /etc/resolv.conf. DHCP clients change that file with every lease, and sometimes they get it wrong, or if disk space is tight, an update might not happen.

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Cabling problems can exist. If you have access to the hardware, ensure that the cables are all plugged in and mechanically engaged. If you can see routers or ethernet interfaces, ensure that the link lights are on.

Remotely, you have to depend on ethtool and mii-tool.

[root@flask ~]# ethtool eth0
Settings for eth0:
        Supported ports: [ TP MII ]
        Supported link modes:   10baseT/Half 10baseT/Full 
                                100baseT/Half 100baseT/Full 
        Supported pause frame use: No
        Supports auto-negotiation: Yes
        Advertised link modes:  10baseT/Half 10baseT/Full 
                                100baseT/Half 100baseT/Full 
        Advertised pause frame use: Symmetric
        Advertised auto-negotiation: Yes
        Speed: 10Mb/s
        Duplex: Half
        Port: MII
        PHYAD: 24
        Transceiver: internal
        Auto-negotiation: on
        Supports Wake-on: g
        Wake-on: d
        Current message level: 0x00000001 (1)
        Link detected: yes

"Link detected: yes" is good, but 10Mb/s and Half duplex are not good, as the NIC on that computer can do better. I need to figure out if the NIC is goofed up or the cable is. Another computer plugged into the same router says 100Mb/s, Full duplex.

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