Hi I am in desperate need for a free as in beer or free as in speech Remote support software.
It needs to be painless for the people im supporting.
here's the problem, I'm a sys admin / help-desk engineer who supports windows and mac end users. Our company are in the middle of changing over Remote support software from Cisco WebEx to Logmein Rescue. So at the moment we have no proper support software and have all been asked to use Join.me for the cross over period. Join.me only works on pc and mac and Im running opensuse 12.1, my boss is fine with me using linux as long as it doesn't hinder my work, which it hasn't until now as WebEx ran fine.
I have been using teamviewer for the last week and its been great although now Teamviewer has blocked me because they suspect that I'm using it commercially and I should pay to do that. If teamviewer was £30 quid I'd pay but its £600 and im not willing to pay that for the month that I will need it.
Is their any alternative for Linux, it needs to be easy for the other side ie go to this website download this, click run, whats the ID done im on.
I know VNC is free but open up your router config find the port forward section add this port. Is not painless for the people I support. I need an alternative or I may have to install windows again
Any help greatly appreciated